RETURN POLICY 

We hope that you are satisfied with your order. If for any reason you're not fully satisfied, you're allowed to return your purchase within 14 days of receiving the package. If you want to return your order, you can use our return portal here. It's important to note that the cost of the return label will be deducted from your refund. Otherwise, you can always purchase a label yourself and send to the following address:

OpéraSPORT C/o NTG Courier
Truckvej 5
4600 Køge
info@operasport.net

We do accept web order returns in our store in Copenhagen, but it's important to note that it can take between 3-5 business days for the refund to process. We do not accept DAO returns or returns made to a parcel shop, otherwise they will be sent back to you. We strongly recommend keeping a postage receipt with a tracking number as proof that the package was sent, given that you're responsible for the package until it arrives directly to our warehouse. We do not refund any shipping costs.  

OpéraSPORT does not accept any returns that exceed our 14 day return policy, thus making them automatically sent back to you with the refund refused. We also do not accept items that have been worn, altered or washed. All items must be returned in the same state in which they were delivered inside the poly bag, including the packing slip, and with all original OpéraSPORT tags still attached. We hold the right to deny refunds if the merchandise returned does not meet our return conditions.

EXCHANGES

It's not currently possible to exchange items online or at our store in Copenhagen. If you would like a different size or item, you will need to return the original order and place a new order through our website.

REFUNDS

As soon as your return has been received and approved through our quality control check in our warehouse, you will receive an email notification. You can expect to receive your refund within 5-10 business days. 

If you have any inquiries regarding your refund, please contact info@operasport.net, we aim to get back to you within 2-3 business days.

CLAIMS 

All goods are covered by the current Danish law, which gives customers 2 years to complain about a product. As a customer, you can complain about defects that occur within 2 years of purchase. However, if the defects are caused by negligent use, lack of maintenance, or regular wear and tear, the right to a complaint is denied. You can send back a claim using our return portal here. Please make sure to mark it as a claim and not a return.

If you have received an item with faults or damages, send an e-mail to our Customer service mail address, info@operasport.net, and we will get back to you as soon as possible. Please include a picture of the garment showing the issue along with your order number, so we can process the claim as fast as possible.