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RETURNS

RETURN POLICY 

We hope that you are satisfied with your order. If for any reason you're not fully satisfied, you're allowed to return your purchase within 14 days of arrival. You can use our return portal here to generate a new packing slip and freight label. The cost of the freight label will be deducted from your refund. 

All orders must be returned to the following address:

OpéraSPORT C/o NTG Courier
Truckvej 5
4600 Køge
+4542128114
info@operasport.net
RETURN COSTS WHEN USING RETURN PORTAL
    Type Shipping Method Price
    Domestic Return (Denmark) GLS Hjemmelevering  52.00 DKK
    USA Return  FedEx International Connect Plus  $15.00 USD
    Japan Return FedEx International Connect Plus (Japan)  ¥3,370.00 JPY
    Germany Return UPS Standard (EU) €7.00 EU
    UK Return UPS Standard (Economy) £10.00 GBP
    Canada Return UPS Saver (Express)   $30.00 CAD
    South Korea Return UPS Saver (Express)  ₩29,570.00 KRW
    Netherlands Return UPS Standard (EU) €7.00 EUR
    Sweden Return UPS Standard 70.00 SEK
    Norway Return UPS Standard 126.00 NOK
    Rest of EU Return UPS Standard (EU) €11.00 EUR
    Australia Return UPS Saver (Express) (Abroad)  $32.00 CAD
    China Return  UPS Saver (Express) (Abroad) 155.81 CN¥

     

    We do not accept returns made to a parcel shop, otherwise they will be sent back to you. We strongly recommend keeping a postage receipt with a tracking number as proof that the package was sent, given that you're responsible for the package until it arrives directly to our warehouse. We do not refund any shipping costs.  

    OpéraSPORT does not accept returns that exceed our 14 day return policy, thus making them automatically sent back to you with the refund refused. We also do not accept items that have been worn, altered or washed. All items must be returned in the same state in which they were delivered inside the poly bag, including the packing slipand with all original OpéraSPORT tags still attached. We hold the right to deny refunds if the merchandise returned does not meet our return conditions.

     

    SHIPPING OUTSIDE EU

     

    Please note that custom fees are not included in the prices of our products. For orders outside the European Union, customers can be subject to international custom fees and additional taxes. Since custom policies and import fees vary widely from country to country, we suggest you contact your local customs office for current charges before you place your order. 

     

    EXCHANGES

     

    It's not currently possible to exchange items online. If you would like a different size or item, you will need to return the original order and place a new order through our website.

     

    REFUNDS

     

    As soon as your return has been received and approved through our quality control check in our warehouse, you will receive an email notification. You can expect to receive your refund within 5-10 business days. 

    If you have any inquiries regarding your refund, please contact info@operasport.net, we aim to get back to you within 2-3 business days.

     

    CLAIMS 

     

    All goods are covered by the current Danish law, which gives customers 2 years to complain about a product. As a customer, you can complain about defects that occur within 2 years of purchase. However, if the defects are caused by negligent use, lack of maintenance, or regular wear and tear, the right to a complaint is denied.

    If you have received an item with faults or damages, send an e-mail to our Customer service mail address, info@operasport.net, and we will get back to you as soon as possible. Please include a picture of the garment showing the issue along with your order number, so we can process the claim as fast as possible.

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