These terms and conditions apply to any purchase made from operasport.net (the “Site”). Using the Site and/or placing an order, you agree to be bound by the terms and conditions set out herein. Please make sure you have read and understood the terms and conditions before placing your order.
CVR no. 40790349
Aggersborggade 3, 3. tv.
2100 København Ø
Prices and payment
The prices displayed at the Site include Danish sales tax/VAT but do not include a delivery charge or local customs fee, tax and duties.
Note that if your order is placed outside the EU you will not have to pay the Danish sales tax/VAT, which can be refunded from the Danish authorities, but you may have to pay additional customs fee, tax and duties in the country of destination. OpéraSPORT ApS is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges and to get the refund of the Danish sales tax/Vat from the Danish authorities.
If you make a preorder, you will be required to pay the full purchase price as a deposit at the time you place your order.
Ordering/conclusion of contract
Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will contact you to settle the refund.
Orders are shipped via our affiliate couriers. We endeavour to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to process and send orders within 24 hours, from Monday to Friday and to deliver within the delivery times described below, unless otherwise agreed, however, delivery may take longer due to unexpected events.
Shipping cost and delivery times:
|Destination & courier||Shipping cost||Delivery times|
Standard: Postnord 5€
Free shipping on orders above 150€
|1-2 business days|
Express: DHL 10€
|1-2 business days|
Rest of the world
Express: DHL 20€
|2-5 business days|
During shipment the package is not insured and we are not responsible for merchandise that is damaged or lost during transportation. We always pack everything carefully, thereby minimizing possible damage.
We hope that you are satisfied with your order. If for any reason you are not fully satisfied, you can return any purchases within 14 days of receipt. We will refund the full amount of the returned item(s), but not the original shipping costs, and you are responsible for the return cost of shipping and all other expenses.
All items must be returned in their original condition, without having been worn, washed or altered, and with all tags still attached. We hold the right to deny refunds if the merchandise returned does not meet our return conditions.
Please contact firstname.lastname@example.org prior to sending a return or exchange.
Your return will be processed as soon as possible.
Governing law and venue
The agreement to sell and purchase items from the Site shall in all respects be governed by and construed in accordance with the laws of Denmark, excluding the conflict of law rules.
Any dispute arising out of or in connection with the agreement shall – where such dispute cannot be settled amicably – be decided with final and binding effect by the city court of Copenhagen.