Frequently Asked Questions
What's your return policy?
You have 14 days from your package arriving to return your order. You order must arrive in the same condition it was sent and not been worn, altered, or washed. All articles must be returned in the plastic poly bag, still have original OpéraSPORT tags attached, and with the packing slip stating the order information. We reserve the right to deny any returns that don't meet our standards.
How do I return my order?
If you want to return your order, you can use our return portal here. It's important to note that the cost of the return label will be deducted from your refund. Otherwise, you can always purchase a label yourself and send to the following address:
OpéraSPORT C/o NTG Courier
Truckvej 5
4600 Køge
info@operasport.net
We do not accept DAO returns or returns made to a parcel shop, otherwise they will be sent back to you. We strongly recommend keeping a postage receipt with a tracking number as proof that the package was sent, given that you're responsible for the package until it arrives directly to our warehouse.
How do I take care of my OpéraSPORT pieces?
You can increase your garments longevity through our step by step garment care guide here.
Can I cancel or modify my order once it's placed?
Once you place your order, it is unfortunately not possible to cancel or modify it. Instead you're welcome to return it once it's arrived and place a new order for the desired size or style.
Can I exchange my order?
We don't offer any exchanges. If you wish to exchange your purchase to a different size or style, please do so by returning the wrong size and placing a new order on our website. Read more about our return policy here.
Have you received my return?
As soon as our warehouse receives and processes your return, you will receive an email confirmation stating your refund. Please allow 5-10 business days for the return to post on your bank.
What shipping options are available?
You can read all about our shipping options for each country here.