Frequently Asked Questions
What's your return policy?
You have 14 days from your package arriving to return your order. You order must arrive in the same condition it was sent and not been worn, altered, or washed. All articles must be returned in the plastic poly bag, still have original OpéraSPORT tags attached, and with the packing slip stating the order information. We reserve the right to deny any returns that don't meet our standards.
How do I return my order?
Register your return or exchange through our return portal and follow the instructions provided.
If you have purchased a return label through the portal, simply use the label provided. If you have not purchased a return label, please arrange your own return shipment and send your parcel to the address below.
HOW TO RETURN
Return address:
OpéraSPORT
C/o NTG Courier
Truckvej 5
4600 Køge
info@operasport.net
We do not accept DAO returns or returns made to a parcel shop, otherwise they will be sent back to you. We strongly recommend keeping a postage receipt with a tracking number as proof that the package was sent, given that you're responsible for the package until it arrives directly to our warehouse.
How do I take care of my OpéraSPORT pieces?
You can increase your garments longevity through our step by step garment care guide here.
Can I cancel or modify my order once it's placed?
If you wish to cancel your order please request a cancellation via our cancellation form.
Please note that we can only cancel orders that have not yet been fulfilled or shipped. If your order has already been fulfilled, it can no longer be cancelled and our standard return process will apply.
Can I exchange my order?
We offer exchanges through our return portal or in store.
Once your return has been received and approved by our warehouse, your exchange order will be processed and shipped.
Exchanges are subject to product availability. If the requested item is unavailable, we will contact you regarding alternative options.
Have you received my return?
As soon as our warehouse receives and processes your return, you will receive an email confirmation stating your refund. Please allow 5-10 business days for the return to post on your bank.
What shipping options are available?
You can read all about our shipping options for each country here.